App / Sports
ko44 ru collects only the account and transaction data needed to run your wallet, process deposits through bKash, Nagad or Rocket, and keep your session secure. This policy sets out exactly what we collect, why we hold it, and what choices you have over it — with access subject to your local law and eligible regions.
When you open an account with us, we collect the details you submit — name, contact information, and the payment method you link, whether that is bKash, Nagad or Rocket. We also record session data: the device type, browser, and pages you navigate during each visit. This lets us keep your wallet correctly attributed and your login state consistent across sessions. Transaction records tied to your deposits and withdrawals are kept for as long as your account remains active and for a further period required by the applicable legal and financial compliance framework in the regions where access is permitted. We do not sell your personal data to third parties for marketing purposes. Cookies and similar technologies help us remember your session preferences — for example, whether you last browsed live casino or self-paced slots — so the lobby loads in the state you left it. You can manage cookie preferences through your browser settings at any time. If you access our platform from Bangladesh, the handling of your data is shaped by the legal framework applicable in your region. Where local law restricts or qualifies any of the practices described here, those local rules take precedence.
This policy covers data handled directly by ko44 ru across your account journey — from registration through wallet activity to support contact. It does not extend to third-party services you reach from within the platform, including payment processors or game content studios. Each of those operates under its own data terms, and we encourage you to review them separately where relevant.
Data collected when you log in, update profile details or change your password falls within this policy. We handle login credentials and account identifiers directly and do not share them with external parties outside of what is needed to verify your session.
Deposit and withdrawal records linked to bKash, Nagad or Rocket sit within our policy scope. We retain these for compliance purposes in eligible regions. The payment processor handling the transfer operates under its own separate data terms.
Pages you visit, game categories you open and lobby navigation paths are tracked at a session level within our systems. This data is used to maintain session state and improve how the lobby loads for your device — it is not sold or shared for advertising.
Game content from studios available in our lobby, and any external links you follow from the platform, fall outside our direct policy scope. Those services have their own data handling practices, and we cannot make representations about them.
You have concrete options for managing the data we hold on your account. The first is access: you can request a summary of the personal information associated with your account by contacting our support team through the route listed on this page. We will respond with the information we hold that is retrievable and shareable under the applicable legal framework for your region. If any detail on your account is incorrect — such as a contact number or the name on your wallet — you can raise a correction request directly with support. For payment-linked details tied to bKash, Nagad or Rocket, we may ask you to verify ownership before the change is applied, in line with standard account security practice. You also have the option to ask about data retention: specifically, how long we hold your records after account closure. Availability of each action depends on your local law and the eligible region rules that apply to your account.
Contact support to request a summary of the personal data we hold on your account. We will confirm what is accessible under the legal framework applicable to your region and provide it through a verified account channel.
If your name, contact information or linked wallet details are wrong, raise a correction with support. For bKash, Nagad or Rocket wallet links, ownership verification may be required before the update is applied.
You can ask how long we retain your records after your account closes. Our retention period is set by compliance requirements in the eligible regions where your account was active, and we will explain the applicable period on request.
If any part of this policy is unclear or you want to understand a specific data practice in more detail, reach out through the support contact listed below. We will respond with a direct, specific answer rather than a generic acknowledgement.
If you have a question about how your data is handled, a correction to request or a right to exercise, use one of the contact routes below. We only list routes that are actively monitored — do not use channels not shown here, as responses through unofficial paths cannot be verified or actioned by our team.
Open the support section inside your signed-in account area. Submit your query through the form there, selecting the privacy or account data category so it reaches the right team without delay.
The live chat widget on the platform connects you to a support agent when available. Use it for urgent account or data queries where you need a faster back-and-forth conversation rather than a queued ticket.
For formal data requests — including access summaries, correction requests or retention queries — send your message to the email address published in the contact section of the platform. Include your registered account identifier.
We use technical and organisational measures to protect the data stored on your account. These include encrypted connections for login and wallet transactions, session-level authentication to prevent unauthorised access, and access controls that limit who within our team can view identifiable account records. No system eliminates risk entirely, but we keep these controls current and review them when platform changes affect data flows.
Login sessions and wallet transactions — including those processed through bKash, Nagad or Rocket — travel over encrypted connections. This applies on mobile browsers and desktop alike, so your account credentials and payment references are not exposed in transit.
We use session cookies to maintain your login state and preference cookies to remember your last lobby view. You can clear or block cookies through your browser settings at any time. Blocking session cookies will require you to log in again on each visit.
We hold your account data for as long as your account is active and for a compliance-driven period after closure. The exact period depends on the applicable rules for your eligible region. You can ask about the specific retention period for your account by contacting support.
When we update this policy in a material way, we will post a notice in the account area or on this page with a revised effective date. Continued use of your account after a notified change constitutes acceptance of the updated terms for the data we hold.
The questions below cover the data and account topics we hear most often from people reviewing this policy. If yours is not listed, use the support routes in the contact section above.
We collect the name, contact details and payment method information you provide at registration. If you link bKash, Nagad or Rocket to your wallet, we record the identifier associated with that payment method. We also log session data such as device type and pages visited during your time on the platform.
We do not sell your personal data. We may share limited information with payment processors — such as those handling bKash, Nagad or Rocket transfers — strictly to complete your transaction. Each processor operates under its own data terms. We also comply with legally required disclosures in eligible regions where applicable law demands it.
We retain records for a period determined by the compliance requirements of the eligible regions where your account was active. The exact duration varies by jurisdiction. You can ask our support team for the specific retention period that applies to your account by submitting a request through the signed-in account area.
Yes. Send a data access request to the email address published in our contact section, including your registered account identifier. We will confirm what personal data we hold that is retrievable and shareable under the legal framework applicable to your region, and provide it through a verified channel.
Contact support through the account area or live chat and describe the correction needed. For changes to wallet-linked information — such as the bKash or Nagad number on your account — we may ask you to verify ownership of the new detail before the update is applied, to protect your account from unauthorised changes.
This policy covers all accounts regardless of location, but the specific rights and obligations that apply to you depend on your local law and whether your region is eligible for access. If local law in Bangladesh qualifies or restricts any practice described here, those local rules take precedence over the general terms of this policy.